Live Chat: Standard Software Features
Live chat is big right now – and the numbers behind its adoption prove why. Recent research from Kayako, which surveyed more than 400 consumers and 100 businesses, found that: Consumers are more likely to remain loyal, engage in positive word of mouth, and spend up to $500 extra per month with businesses that provide effortless live chat experiences. Over half of consumers (52%) are more likely to repurchase from a company that offers live chat support. 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty. The bottom line? Live chat offers huge potential benefits, whether you’re a big-ticket B2B company or a transactional ecommerce retailer. But with so many options on the market, which should you choose? First, let’s look at what you can expect across most live chat tools. Then, we’ll explore 15 of the best free live chat software programs out there, along with the features that make them different. Knowing what’s commo